
Help Topics and FAQs
Shipping
Product will arrive 7-10 days from when the order is placed.
Shipping to P.O. BOXES, APO/FPO and International Addresses
Please note that we currently do not ship to P.O. BOXES, APO/FPO AND INTERNATIONAL ADDRESSES.
Returns
To inquire about a returns, please contact us at buddyfruits@imtco.com or 1-800-211-3563
Where can I find BuddyFruits?
Our single pouches are often found in the produce section but at only 3.2 oz., we're sometimes hard to find amongst the large watermelons and potatoes. So take a lap around the produce section or ask a manager. And if you're looking for our 4-packs, check out the applesauce aisle for those. We're sold pretty much anywhere awesome including grocery, club and mass retail outlets nationwide!
What is the shelf life of a pouch?
Our pouches are best consumed before the best by date—Our fruit pouches without Dairy have a shelf life of 15 months from production. Smoothies and Greek Yogurt pouches will have a suggested shelf life of 12 months from date of production.
What if consumed past this date?
Buddy Fruits pouches are shelf stable but we recommend eating before the date printed on the package. Plus we definitely think it tastes better before then!
Do you need to refrigerate?
Our fruit pouches are shelf stable and do not need to be refrigerated. We suggest storing them at room temperature. Once opened, please refrigerate and consume within 24 hours of opening.
What if the retailer refrigerates the pouch?
It is ok to place unopened pouches in room temperature conditions as long as the pouch has not been opened.
How do you open the pouches?
Right = Tight and Left = Loose. Keep twisting left until you hear the seal break... we like to compare it to twisting off a water bottle cap.
Are the pouches recyclable?
At this time our pouches are not recyclable so, until we find a more recyclable pouch, we've enlisted our pals over at Terracycle to help recycle our pouches in the meantime.
Collect your Buddy Fruits pouches, request a free shipping envelop and send the pouches over to Terracycle. They'll recycle your used pouches into some pretty cool things! Click here to get started!How can you ensure fresh product without any artificial preservatives?
Our fruit puree goes through a pasteurization process to ensure that all bacteria and microorganisms are not present before sealing. The pouches then go through a 14 day hold and then samples are retested to make sure we provide the best product we can to our Buddy Fruits fans!
Where can I find coupons?
You can find coupons regularly on our - For You - tab and by joining our monthly newsletter! We also run offers here and there that utilize our retailer's loyalty and load to card programs; so be on the lookout for offers near you! In order to help limit the amount of paper we use, we do not print paper coupons at this time.
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